Opportunity: Client Operations Manager

Client Operations Manager (US, Full-time, Remote)

Job Description:
We’re seeking a highly organized, technically fluent, and client-focused Client Operations Manager to lead day-to-day operational excellence across our advertising technology accounts. This role is a player/coach role. It blends team leadership, campaign execution (oversight), measurement expertise, and cross-functional collaboration to ensure a premium client experience.

You’ll serve as the operational backbone of the business – driving performance, maintaining service quality, optimizing workflows, and partnering closely with Revenue, Product, and Engineering teams.

Salary range: $100k-120k base salary dependent on experience and location.

Location: Accepting applications for candidates who will reside in and work from one of the following states: NY, NJ, FL, MA, MD, MI, MT, OH, TN, TX, AZ, and IL.

Key Responsibilities:

1. AdTech Strategy & Campaign Excellence
   • Technical Stewardship: Act as the primary subject matter expert for AdTech, including pixel implementation, tag trafficking, and complex AdOps integrations across agencies and media partners.
   • Performance Oversight: Oversee the setup, management, and monitoring of all campaign performance to ensure high-quality data output and “white-glove” service.
   • Collaborative Partnership: Work closely with CX stakeholders to identify account needs, manage client expectations regarding deliverables, and embrace a solutions-mindset for custom/ad-hoc reporting requests.
   • Audience Scoping & Distribution: Lead the scoping of highly customized audience requests, manage pipelines to ensure timely delivery, and oversee the distribution to various endpoints.
2. Operations Management & Leadership
   • Team Leadership: Train and lead the team to provide “white-glove” level service and support
   • Resource Allocation: Conduct quarterly workload reviews to rebalance accounts across the team, ensuring optimal productivity and coverage.
   • Escalation & Monitoring: Serve as the first point of contact for technical escalations; monitor team workloads to ensure all cases are resolved and actively addressed.
   • Process Optimization: Continuously identify bottlenecks and collaborate with teams to improve internal tools, workflows, and overall operational efficiency.
3. Data Infrastructure & Platform Management
   • Feed Lifecycle (SSI/Spectus): Facilitate feed requests, and technical troubleshooting regarding latency, feed specs, or access issues.
   • Compliance & Auditing: Perform regular audits of active feeds to ensure alignment with active contracts and maintain platform integrity.
   • Technical Maintenance: Manage S3 credential generation for support requests and proactively manage Destination Accounts (DAs) to prevent automated deactivations or service interruptions.

Qualifications:

• 5+ years experience in AdTech, digital media operations, or advertising operations
• 2+ years of people management experience
• Strong knowledge of:
  • Ad trafficking and tagging
  • Pixel implementation
  • Campaign setup and optimization
  • Measurement frameworks
  • Data pipelines and S3 environments
• Experience working with agencies and media partners in complex campaign ecosystems
• Technical Proficiency: Familiarity with S3, Jira, Salesforce. SQL proficiency
• Solution-Oriented: A track record of handling custom/ad-hoc requests with creativity and technical precision.
• Communication: Ability to translate complex technical issues into clear updates for non-technical stakeholders.
• Experience with location data is a plus

Success In This Role Looks Like:

• Zero dropped recurring deliverables
• High client satisfaction and minimal escalations
• Efficient case resolution and SLA adherence
• Clear workload visibility and balanced team performance
• Measurable improvements in operational efficiency
• Proactive identification of process and product improvements

Core Competencies:

• Operational leadership
• Client-first mindset
• Technical fluency in AdTech ecosystems
• Process optimization
• Cross-functional influence
• Attention to detail
• Calm under pressure